Today, more and more consumers realize the importance of kitchen decoration. In particular, the cabinets reflect the style of the home improvement and the owner's taste to some extent. However, the reporter found that the current "cabinet trap" in the cabinet market is difficult for consumers to maintain their rights.
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It is difficult to experience cabinet rights protection
In January of this year, Ms. Ye of Shenyang City ordered a set of cabinets. At the time, she took a look at a cupboard sample and ordered it at a price of 1,000 yuan per meter. In February, when the staff came to the door to install the cabinet, she found that the original samples were very different from the actual ones. The surface of the cabinet countertops was also very unclean and rough. This made her somewhat dissatisfied and asked the dealer to send someone to repair the table.
Afterwards, the dealer’s maintenance personnel came to the table and polished it, but the effect was not obvious. Afterwards, the dealer had sent three people to repair the door at her request. The effect of processing until July was still not satisfactory. With no alternative, she had to propose a free replacement of a countertop. She did not expect her request to be rejected by the dealer, and said that he would have to pay 75% of the counter retail price.
According to this dealer's statement, the sample that Ms. Ye saw at that time was the same as the real object installed in February. At the time of installation, they also took comparisons between samples and objects. However, the rough surface of the countertops does exist because it has not been carefully polished before being sold. After Ms. Ye made her comments, they had been dealing with it, but she was not satisfied.
For Ms. Ye’s request for a free replacement of countertops, the dealer stated that the “three guarantees†period for the cabinets was three months. Whether it was based on purchase time or installation time, Ms. Ye’s cabinet had already passed the “three guarantees†period. , of course, can not be replaced for free, and this point has been explained to Ms. Yi in the original sales.
Such a reply made Ms. Yeh very dissatisfied and she felt that she had difficulty defending her rights.
Buying attention to the four major traps <br> After the reporter visited the Shenyang cabinet market, it was found that there were many whole cabinet shops in Shenyang, large and small, and there were all kinds of cabinets, plates and styles of cabinets, and the prices were far apart.
According to experts in the cabinet industry, the overall cabinet market in Shenyang is still not standardized, and there are many traps. Consumers pay little attention if they do not pay attention.
Price traps. The most common quotation method for the cabinet industry is to calculate the price according to the length meter (Yanmi is a three-dimensional concept), that is, according to the length of the cabinet cabinet. The biggest pitfall of this quotation method is the wall cabinet, because the meter length is calculated by the length of the floor cabinet. Generally, the wall cabinet takes up space occupied by range hoods, microwave ovens, etc., so the actual cabinet does not have cabinets. Long, but sales staff will still be priced according to the length of the cabinet, so consumers will lose.
Hardware accessories traps. Most consumers lack the basic judgment ability of hardware accessories. Hardware accessories occupy an important position in the whole set of cabinet materials, and its advantages and disadvantages directly affect the quality and service life of cabinets. Many cabinet manufacturers in the market use cheap and poor quality door hinges and slides; or some domestic brands, put on “foreign clothesâ€, the price will turn several times.
Manufacturing process traps. Superb production technology is the basic guarantee for high-quality cabinets, and it is also one of the most concerned issues for consumers. Many manufacturers say that they own advanced production lines. In fact, many cabinet shops do not have their own factories. Therefore, when consumers choose cabinets, they must not only look at the manufacturing process of the cabinets, but also ask the seller's factory about the situation.
Certification traps. Although cabinet companies have played environmental protection cards, they have not received much recognition from authoritative departments. There are no shortages of companies on the market that use fake environmental protection to flicken consumers. It is understood that the environmental protection certification of cabinet products currently on the market is only certified by the China Environmental Labelling Center certified by the Environmental Protection Center of the State Environmental Protection Administration, which is often referred to as the “Ten-ring Certification†and is currently the more authoritative green mark. . Products that are approved to use this mark not only require quality, but also meet specific environmental protection requirements during production, use, and disposal. Compared with similar products, they have environmental advantages such as low toxicity, less harm, and resource conservation.
Customizing the Three Risks <br> Apart from buying whole cabinets, there are now quite a few consumers who have taken the custom cabinet approach. It is understood that cabinet customization is usually divided into pre-sale, production, and after-sales three processes, and these processes are also risky for consumers.
Pre-sale deposits are gone. In the home improvement process, consumers often value the coordination of the decoration effects. How to combine aesthetics with practicality is a problem that owners face before customizing cabinets. Therefore, the merchants will actively provide consumers with the product's overall design renderings. However, before the design proposal was issued, some merchants demanded that consumers pay a large sum of money first and then issue drawings.
If the designers' designs are changed and changed again, they still cannot meet the requirements of consumers. Designers of some businesses often lose patience. When both parties are unable to reach an agreement, consumers will have difficulty reclaiming design costs.
In fact, industry sources said that before the product was seen, the requirement to pay the design fee was a bully clause. Therefore, consumers should try to select the zero design fee manufacturers for customization. During the design process, the designer must design the best drawings of the furniture after the purchase in accordance with the owner's needs. This helps the owner to avoid the defects of uncoordinated and unappealing appearance after purchasing the furniture. At the same time, the owner can also make DIY modifications at any time, constantly improve the furniture effect, and can independently choose the color, material and size of the furniture.
The customization cycle is extended from time to time. The production cycle of custom furniture is an important issue for consumers. Therefore, the credit of the business is particularly important. The cabinet industry has a wide range of reputation issues such as delayed delivery, and businesses often find it difficult to control the production process. Therefore, consumers are reminded to try their best to use brands with guaranteed production period to ensure the quality of service.
According to reports, some businesses do not place orders from manufacturers in order to earn more profits, but instead use local small factories to produce goods that are good enough to “hide sheep and sell dog meat†to deceive consumers. Experts reminded that an online inquiry system can be used so that every product and every part that the owner customizes will be clearly displayed so that “Li Gui†cannot hide and effectively protect the interests of the owners.
After-sales service is not considerate. After installing the product, it does not mean that the shopping trip has come to an end. In the course of long-term product use, various problems often arise, requiring businesses to provide continuous maintenance services. Merchants with unsound after-sales service systems often find it difficult to guarantee the maintenance of their products.
Consumers should try their best to choose businesses that have long-term service guarantees, such as "one-year replacement", "five-year warranty" and "lifetime maintenance of products" service commitments. Businesses with post-sale return visits and follow-up services are generally more likely to letter.
Consumer cabinet industry standards are difficult to read <br> It is understood that the standards related to the cabinet industry have been officially implemented in July this year, the new standard in the plate quality, cabinet size, plate shape and other aspects are made in the provisions, and in the green environmental protection, formaldehyde Specifications such as content, sheet thickness, and height of cabinets have been proposed.
"Do not understand, buy or not generally listen to publicity." Through surveys of building materials and home stores, it was found that consumers were very upset when choosing cabinets. Most of the consumers who received the random interview stated that they did not know the implementation of the new standards for cabinets. A small number of consumers had seen the new standards for cabinets, but they couldn't understand or measure the pros and cons.
For the average consumer, the cabinet industry standard is really too professional. For example, the standard stipulates that “the bottom of the tank should be able to withstand 100kg load, its deformation should be less than 3mmâ€, “the lifting code should have a three-dimensional adjustment function,†and “the hinge is subjected to a 48h neutral salt spray test, and the corrosion level should not be lower than 9â€, etc. The content is indeed far away for consumers.
remind
"Four elections" selected cabinets
Faced with a large number of cabinet brands, how should consumers choose? This newspaper reminds consumers to pay attention to the following four points:
Select the regular manufacturer's products. At present, the competition in the cabinet industry is fierce and mixed. The choice of brand products produced by regular manufacturers, or cabinets operated by specialty stores, is a guarantee for quality. To know if the cabinets really come from powerful manufacturers, you can explore from multiple sources. One is to observe on the spot, and the other is to consult the old customers and understand their evaluation of the company. In addition, regular manufacturers can guarantee better after-sales service, and facilitate timely maintenance.
Select appearance. The appearance depends on your personal preferences. In today's cabinets, the countertops are rich in color, and the light-colored countertops look very comfortable and refreshing, but they are inconvenient to use and handle, and once scratched, the marks will be very noticeable; while the dark countertops are easy to clean, even if Scratches are also difficult to see. If you want to use it conveniently and concisely, it is recommended to pick a stain-resistant dark table. It should be noted that the style of the cabinet must be matched with the overall decoration style of the home.
Select materials. If you use poor quality materials, the cabinets will not be able to be used for a long time. Therefore, when you look at the samples, you must carefully understand the composition of the materials and choose durable materials. If you choose marble materials, you must consider whether it meets the standards for home interior use. There are already some brands of plates that have reached the national E1 standard. Selecting such plates will undoubtedly make people feel more at ease.
Choose work. A well-made product will not be opened, foamed and deformed for a long period of time. Therefore, when you look at the cabinet model in the cabinet shop, you must not forget to take a closer look at the work inside. It is mainly to check whether the panel, door, box and sealing strips, and collision strips are machined and pressed on the front and back surfaces at one time. Check whether the aluminum backboard waterproof strips of the countertop's countertops are sealed and not seepage. It is a place where edging is needed. It is necessary to take a closer look at whether the package is tight. If it is found that there are irregularities or places where the package is not tight enough, it is best not to purchase it easily.
In addition, when the cabinets are shipped, they must be rechecked in order to prevent them from being different from the actual size. They should pay the actual size.
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