With the increasingly mature marketing methods, our customers are still a very unstable group. How to improve customer loyalty is a problem that our sales staff has been discussing. Changes in customers often mean changes and adjustments in a market, which can cause fatal blows to local (regional) markets. If you are a good salesperson, please be sure to polish your eyes at critical moments so that your customers are not inadvertently lost, which will adversely affect the company's market operations and individuals.
The loss of customers usually occurs mainly in the following situations:
1. Rudeness, indifference, or unpreparedness, such as forgetting or disregarding requests from customers, inadequate preparation of information before visiting customers.
2. It is unclear who is the responsible person and always tells the customer that he wants to report to the superior. This will lose the value and trust in the customer's mind.
3. I don't know what to expect, wasting customer time, always remembering the opportunity to communicate with customers is very valuable, cherishing every minute and conversation, and improving sales efficiency.
4. Exaggerating the interests or services of your products can give customers a sense of distrust, and trust is the basis of the sales process.
5. Hide product notices, save money options or new products that have been staged in advance, know that the details of the product are the customer's rights and always respect the customer's rights.
6. Try to extract every penny from every transaction. There is no credibility at all, and good sales will be "long-line fishing."
7. Frequent changes to the trading method will make customers disgusted and question the value of your company's brand, which is very unfavorable for establishing a long-term sales relationship.
8. After the transaction, the customer is not called to confirm that everything is OK. 99% of the effort will be lost due to this 1% negligence.
9. Without fulfilling what you promised, no one customer is willing to cooperate long-term with untrustworthy sales.
10. Do not call back or reply to emails, especially when problems occur, details are the key factors for the success of each sales process.
The loss of customers usually occurs mainly in the following situations:
1. Rudeness, indifference, or unpreparedness, such as forgetting or disregarding requests from customers, inadequate preparation of information before visiting customers.
2. It is unclear who is the responsible person and always tells the customer that he wants to report to the superior. This will lose the value and trust in the customer's mind.
3. I don't know what to expect, wasting customer time, always remembering the opportunity to communicate with customers is very valuable, cherishing every minute and conversation, and improving sales efficiency.
4. Exaggerating the interests or services of your products can give customers a sense of distrust, and trust is the basis of the sales process.
5. Hide product notices, save money options or new products that have been staged in advance, know that the details of the product are the customer's rights and always respect the customer's rights.
6. Try to extract every penny from every transaction. There is no credibility at all, and good sales will be "long-line fishing."
7. Frequent changes to the trading method will make customers disgusted and question the value of your company's brand, which is very unfavorable for establishing a long-term sales relationship.
8. After the transaction, the customer is not called to confirm that everything is OK. 99% of the effort will be lost due to this 1% negligence.
9. Without fulfilling what you promised, no one customer is willing to cooperate long-term with untrustworthy sales.
10. Do not call back or reply to emails, especially when problems occur, details are the key factors for the success of each sales process.
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Jinfa Copper And Aluminum Company Limited , http://www.gdaluminumcoil.com